One of the key values of the CaPTA Group and Cairns ZOOM & Wildlife Dome is to cultivate a strong importance in delivering excellent customer service. Our staff are the pivotal contact with guests and the most important ingredient in making their experience special.
We have a strong focus on customer service and training through our CaPTAV8 program. The program supports every staff member to consistently deliver excellent customer service, as well as educates them in the important of having the right attitude. We encourage our staff to find unique and creative ways to delight our guests.
From the ZOOM crew to the reception team to the wildlife keepers, our staff have an important role to play in the success of our business, making them are our most valuable asset.
The Definition of CaPTAv8
The CaPTAv8 culture grew out of the CaPTAv8 with ATTITUDE program instilled within all companies in The CaPTA Group.
It is based on the belief that skills can be taught, but attitude is essential for demonstrating and upholding The CaPTA Group’s point of difference in customer service.
Our promise is to provide memorable world famous experiences and exceptional service that CaPTAv8 our clients and staff.