Frequently Asked Questions
Q: What are the requirements to participate in ZOOM activities?
A: You must be at least six years of age, at least 120cm tall and weigh less than 120kg (Note: For Hi-ZOOM you need to be at least 140cm tall).
Q: Can children participate in ZOOM activities by themselves?
A: Children aged 6 to 14 years inclusive are required to be accompanied by a parent/guardian over the age of 18. The parent / guardian is not required to participate in the ZOOM activities but must purchase general admission and be present in the Wildlife Dome the entire time. Teenagers aged 15 to 17 years can enter the Wildlife Dome unsupervised but must have a waiver form signed by a parent/guardian over the age of 18. Children 14 years and under are not permitted to be supervised by someone under the age of 18. Please note proof of age may be requested.
Q: If I enjoy the ZOOM activities, can I upgrade to a membership?
A: If you enjoyed your ZOOM experience and want to upgrade to a membership, you can do so on the day of participating in the activities.
Q: What should I wear when participating in ZOOM activities?
A: Guests must wear enclosed shoes (shoe hire is available), shorts/pants (no skirts or dresses) and a top with no loose jewellery that may get caught on your harness.
Q: Can I decide to do the ZOOM activities if I only purchase a Wildlife Dome entry?
A: Yes, just go to the ZOOM Welcome Desk upstairs to pay the upgrade costs.
Q: Can I bring in my own food and drinks to the Cairns ZOOM & Wildlife Dome?
A: No food of any kind is allowed upstairs in the Wildlife Dome due to Queensland Health guidelines. However, you may bring drink bottles. We also have a large range of cold drinks available for sale.
Q: Do I have to pay if I am only a spectator?
A: As you are entering a wildlife immersion exhibit surrounded by wildlife and can attend all the shows and tours, you are required to pay the wildlife entry ticket price.
Q: Do you offer birthday party packages?
A: Yes, please email firstname.lastname@example.org to obtain details of the different group options.
Q: What is included if I have a CaPTA Group Annual Pass?
A: Your CaPTA Group Annual Pass is valid for Wildlife Dome entry only which includes all the shows and presentations.
Q: Can I purchase a koala/wildlife photo without entry?
A: Yes, you can have a photo with a koala, snake or crocodile at the advertised sessions.
Q. Do you offer pensioner and local discounts?
A. Yes! We offer 10% off for pensioners, 20% off for seniors and 20% off for locals!
Open Monday to Friday: 10.00am – 5.00pm
Saturday and Sunday: 9.00am-5pm
*Opening hours subject to change
Christmas Operating Hours
Closed on Christmas Day
How to Get Here
We are located on top of The Reef Hotel Casino. Entry to the Casino lobby is via either Abbott or Wharf Street. Access to the Cairns ZOOM & Wildlife Dome is via the lifts located in the casino foyer.
If you come by car you can park either underneath The Reef Hotel Casino, at the carpark located near the Cairns Cruise Liner Terminal or use the carpark spaces surrounding the casino complex. Note: carparks and parking spaces may incur parking fees based on duration – please read the appropriate signage.
The local Sunbus services Cairns and suburbs and the main depot is located in Lake St. Click here to view the current timetable.
There is also a taxi service available in Cairns with taxi ranks located at Cairns Central and in Lake Street near the Sunbus main depot. Taxi bookings can be made by calling Ph: 131 008
Facilities at the Cairns ZOOM & Wildlife Dome include:
- CBD public transport (Sunbus) / Taxi Rank
- Casino foyer information desk
- Rooftop terrace outdoor seating area
- Undercover parking
- Hand washing facilities throughout the park
- Free WiFi
- Use of the goods lift for wheelchairs and pram access
- Gift & Souvenir Shop
- Cairns ZOOM Function Venue
- Shoe Hire
Should you need information or assistance during your visit, please ask any of our friendly staff who will attend to your needs or email your query to email@example.com.
If you still have any questions that we haven’t answered, please don’t hesitate to contact our friendly team at firstname.lastname@example.org or call us on +61 7 4031 7250
Gift & Souvenir Shop
We have a range of clothing, soft toys, books and souvenirs for you to buy as a gift for family and friends, or to remember the fun you had at Cairns ZOOM & Wildlife Dome. Don’t forget, you can take a wildlife photo with a koala or reptile in our Reception area. For the more adventurous, you can get your photo taken while ziplining over Goliath the Croc or doing the PowerJump.
You can purchase drinks, snacks and ice-creams in the Gift Shop however due to Queensland Health regulations, consumption is only permitted on the reception level. This area features seating and a timber deck with a view down Trinity Inlet.
If you would like a meal, The Reef Hotel Casino has three restaurants available. There are also several cafes and restaurants within walking distance of the casino complex.
During your visit why not take a photo with a koala or one of our reptiles You can also take a photo while you are doing the PowerJump or Ziplining over Goliath the Croc!
There is car parking available beneath The Reef Hotel Casino, at the carpark located near the Cairns Cruise Liner Terminal on Wharf Street, or use the carpark spaces surrounding the casino complex.
Note: carparks and parking spaces may incur parking fees based on duration – please check appropriate signage.
Shows & Talks
10:00 Bird Show at Black Cockatoo Corner
11:00 Reptile Show at Presentation Area
13:00 Koala Show at Koala Enclosure
14:00 Reptile Show at Presentation Area
15:00 Goliath Feed at Goliath enclosure
16:00 Carnivorous Bird feeding at Black Cockatoo Corner
Cairns ZOOM & Wildlife Dome is located in the centre of Cairns on top of The Reef Hotel Casino and is the perfect venue for festive events, team-building activities or corporate functions.
To discuss your next event contact us on:
Phone: +61 7 4031 7250
There is a risk of injury in any physical activity, and bruises and scrapes could occur. However, the risk of serious injury is minimized by the use of a Saferoller continuous belay system, whereby the user is always attached to the safety system and therefore secure. To learn more about the Saferoller system visit: www.kanopeo.com/en/continuous-belay-system/index.php
The entrance to Cairns ZOOM & Wildlife Dome is equipped with a slope for wheelchair access to reception/
A staff lift is used to assist customers in wheelchairs or customers with prams to access the Wildlife Dome.
The interior of the wildlife dome also has slopes for wheelchairs and prams.